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For purchases from a Microsoft Experience Center, Customer must return to the location with receipt.

For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. Excludes Surface Hub, HoloLens, and Windows DevKit.

Price Promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”).

Microsoft reserves the right to modify or discontinue offers at any time. For purchases made at a Microsoft Experience Center, see receipt for more information. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. Limit 5 product returns per eligible customer purchase. Return process must be started within 60 days after customer receives the product.

Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets.